LHR | Jason Around the World

Reykjavik to London with Icelandair

Airports, Iceland, Iceland - Final Country Celebration, United Kingdom No Responses »

Oct 182016

I’m not sure what I was thinking when I booked my flight out of Reykjavik for 7:45 in the morning, with the airport more than an hour from the city. There are two flights to London. I could have easily booked the later one. I think it came down to two things: (1) the earlier flight was on a 767 which is pretty rare on Icelandair (only two of their approximately 30 planes are 767s) and (2) I wanted to get to London in time to be able to enjoy the afternoon.

That said, when it came time to catch the 4:30 am bus to the airport, I definitely wasn’t thinking it was such a great idea. Fortunately, misery loves company, and my mother and brother, along with friends Mark and Beth were on the same bus. They were on the Delta flight back to Minneapolis which left about the same time, so we all set out into darkness together.

The hotel was once again confused at checkout, and tried to put all the rooms on my credit card. Fortunately we figured it out in time, and miracle of miracles the FlyBus shuttle actually showed up right on time to take us to the central bus station for our onward bus to the airport. Not too much to tell here. It was dark, I dozed a bit on the bus, and we got to the airport right on schedule.

Check-in for Icelandair business was nice and easy with no line at all, and soon we were all upstairs to immigration and security. Before getting there there was a huge duty free shop that everyone was stopping at, and I spent my last few kroner on some Icelandic chocolate to bring back to coworkers. The Icelandair Saga lounge is right before immigration and security, so I said goodbye to everyone who had joined me as they headed through immigration and security to their Delta gate.

At around 6:30am the Saga Lounge was absolutely packed, to the point I had trouble finding a seat. It seemed most of the flights from North America had arrived, and people were waiting on their connecting flights to Europe. I finally managed to find a seat, the coffee machine made a decent triple espresso, and I got some skyr with fresh berries for breakfast:

There were also tasty make-your-own sandwich supplies set out for something a bit more substantial to eat:

I left the lounge a bit on the late side which was the right call, because by the time I got there there was zero line for immigration and security. Good timing! I walked past the Delta gate on the way to mine, and said one last goodbye to mom and friends, and as I got to my gate (filled with very weary looking tourists) they were just about ready to board.

Icelandair flight 450
Keflavik, Iceland (KEF) to London, Heathrow (LHR)
Depart 7:40, Arrive 11:45, Flight Time: 3:05
Boeing 767-300, Registration TF-ISO, Manufactured 2000, Seat 2D
Miles Flown Year-to-Date: 140,780
Lifetime Miles Flown: 2,329,917

The 767s on Icelandair are configured in a 2-1-2 layout in business class, and feature the same miserable approximately 38 inches of pitch that the 757s do. The one saving grace is that if you take the middle seat at least you don’t have to climb over anyone…or have anyone climbing over you. Pre-departure beverages were offered, and it was a mystery orange juice. I asked the flight attendant what kind of juice it was, and her very helpful answer was “fruit.” Uh, ok? One shot of fruit juice coming up.

I had pre-ordered my meal again, and went with the Icelandic tapas. Overall, I’d have to say this meal was more of a miss than a hit. Rather uninspired selection of packaged breads, very bland meat and cheese, and some prawns in a creamy mayo sauce which went untouched. I still won’t do prawns on a plane. That said, the mimosas were super generous, and served with the entire bottle:

Upon clearing my plate, she insisted on bringing me another mimosa…

…there may have been a third mimosa before landing. But what happens in Iceland stays in Iceland…

Unfortunately, Heathrow saw fit to be its usual miserable self. It was a warm day in London, nearly 25C and the immigration queue was more than an hour long. I decided to angry tweet the airport, which responded immediately by saying they were sorry and asking which terminal I was in. Once I sent them that, silence…

An hour later I was very glad I had pre-purchased Heathrow Express tickets, because there was no way I was going to deal with the tube after more than an hour waiting for immigration. Quick trip to my hotel with a quick connection to the tube at Paddington, and I was there.

Decided to try something different this trip, and explore SPG’s relatively new Tribute Collection. I stayed at St Pancras at the Great Northern Hotel, which I’ll give a brief review of here. The staff were fantastic and friendly, happy to help out with anything you wanted. I kept extending my original one night stay a night at a time, eventually staying four nights, and they were more than happy to help out each time. Including getting me a room for the third night on points when the property showed completely sold out.

The room was…tiny. Despite showing rooms online, they claimed there were no upgrades, and the standard room was like a closet.Maybe twice the size of a double bed and that was it! However, the air conditioning was ice c0ld, and the room did its job. Location was also fantastic, so I think I will probably stay here again on my next trip. Much better than my experiences at other SPG properties in London without functional AC, semi-aloof staff, and ancient properties with squeaky floors and thin walls.

I had a nice four days in London, even though my original plans had changed. I won’t be writing about my trip back to DC because, well, it was sponsored in the end which makes it non-bloggable. It was a pleasant surprise at last minute notice, and even better – Icelandair business class tickets…even the cheapest bucket…are completely changeable without a penalty charge. I put it off three months into the future, and now apparently I have an excuse to get back to Helsinki!

That caps off my final country trip. Amazing time, and completely thrilled that so many family and friends made the time to join me for it. It made it an incredibly memorable trip and a very special experience. Now, to start returning to places for another go around…

Washington to Mali…with a very unexpected reroute

Airports, Business Class, France, Mali-Mauritania, United Kingdom No Responses »

Jun 102016

I should be up front before talking about this trip. With so many easier ways to get to Mali, why in the world was I detouring via LaGuardia, Chicago, London, Accra, and Abidjan? Well, it all started with a fare Ian found last year from Accra-Chicago roundtrip in business class for barely $800. I was happy to use it one way and throw away the second half, but hey, I might still have countries in West Africa left by Memorial Day, so let’s book the return to Accra then and see if it’s useful.

We found great one-way fares from Accra to Bamako via Abidjan with Air Cote d’Ivoire, so that settled it. I had initially booked nonstop from DCA to Chicago with American as well but a change in times meant I could either have a barely one hour connection in Chicago, or over five hours. I figured if I was going to play the waiting around in airports game, I would book the connection for some extra miles. I gave myself three hours to connect in LaGuardia which should be plenty…even if things went pear shaped.

The night before, I did a same-day change on American’s website so I could get an hour of sleep. I would leave on the 1pm shuttle instead of the noon, take a slightly later LaGuardia to Chicago, and still have well over two hours for each connection. Seemed great.

Got to DCA which was shockingly empty, and had the most delightful TSA agent I’ve ever had. She was joking with kids and putting stickers on her, so I jokingly asked her why I didn’t get one. She was more than happy to please, and I enjoyed my Chateau le Hector in the Admirals Club and pondered a career change….

Then, It hit the fan. First a 30 minute delay on the shuttle. Then an hour, then 60 minutes. All the nonstops to O’Hare were completely sold out by this point, leaving me little alternative. Once the plane finally left LaGuardia they were estimating 1:11 to make the connection at LaGuardia which should be fine if nothing further went wrong. Which, of course it did. By the time we boarded and the door was closed, the connection was down to 42 minutes. Still doable, but, with the shuttle flights arriving in a different terminal from other American flights it would be extremely close.

American flight 2143
Washington, National (DCA) to New York, LaGuardia (LGA)
Depart 13:00, Arrive 14:24, Flight Time: 1:24
Embraer ERJ-190, Registration N952UW, Manufactured 2007, Seat 1D
Miles Flown Year-to-Date: 86,496
Lifetime Miles Flown: 2,276,021

Flight was a completely uneventful 40 minutes or so, and we pulled into the gate just a bit further behind schedule with 35 minutes to make my connection. I thought I was going to have to reclear security with the terminal change, but American is now operating a shuttle between the two terminals. Unfortunately, the shuttle was “experiencing radiator problems” and took nearly 20 minutes to show up. By the time I got to the gate, the door had closed five minutes early…and although the plane was still sitting at the gate I was offloaded. The ever so friendly agent told me to “go to customer service and they’ll rebook you.” Ugh. Instead, I called the Exec Platinum line, and got a super helpful agent who was able to put me on the next flight about two hours later.

Of course, this meant I was going to miss my BA flight to London. I had heard about the OneWorld protection even if you are on different tickets, and the super wonderful agent in the Admirals Club was more than happy to help. Given my Chicago-London-Accra ticket was BA flights but on Iberia ticket stock, she took a bit of time to figure it out, but fortunately the inbound London-Chicago a few months prior had been on American so they still held control of the ticket. Eventually, she had no trouble confirming me on the American nonstop to London at 22:20, however, despite there being eight seats open in first she couldn’t process an upgrade to first with a systemwide because it was under gate control. Oh well, with eight seats it should be a piece of cake…right?

New flight left right on time, leaving me nearly an hour and 40 minutes to connect at O’Hare…maybe…

American flight 359
New York, LaGuardia (LGA) to Chicago, O’Hare (ORD)
Depart 18:55, Arrive 20:43, Flight Time: 2:48
Boeing 737-800, Registration N948NN, Manufactured 2014, Seat 6B
Miles Flown Year-to-Date: 87,229
Lifetime Miles Flown: 2,276,754

Mixed nuts and drinks were served right after takeoff…I really like how AA’s mixed nuts have a few pecans and pistachios thrown in:

I went for the chicken main (forget what the other option was – some sort of pasta I think) which was pretty good. I went for the pretzel roll instead of the bland “risotto” for my carbs, and with the chocolate chip cookie I was preparing for my overnight carb coma well:

Then, we landed. See, it’s 20:45…tons of time to make my 22:20 flight…in theory…

See those storms? Apparently we were the last flight in before O’Hare went on a total ground stop. Yet, we couldn’t get a gate, because there was another aircraft at our gate and nothing was moving due to the weather. Nearly an 30 minutes later at 9:15 we were still sitting on the ramp. The pilot was fantastic, updating us every five minutes on what was going on with our gate. However, his announcements got progressively more and more bizarre as he got frustrated. Eventually, around 21:40 he told us “in my 25+ years with this airline I’ve never seen such a shameful performance by this airport. The ground control is fighting with the tower now, and as a result nothing is moving.”

Finally, around 10:10pm after nearly 90 minutes on the ground (and tweets to American asking when the passenger bill of rights kicked in) we finally arrived at a gate. Flight attendants and the pilot were great the whole time, and it showed – despite such a long delay there were no angry passengers, and everyone was calm. It’s amazing what communication can do.

I had 10 minutes to make my flight which still showed on time, and I sprinted across the terminal. On the way, I popped into the Admirals Club and asked if they could call the gate. They did so, and found out boarding had just gotten underway. Yay, I would make the flight but BOO, my now 80 minute connection at Heathrow was going to be messy.

Got to the gate, and asked the agent at the counter if she could process the upgrade to first please. “Oh I’m sorry, first is completely full.” I asked here how suddenly in the last 15 minutes eight people had been added to the upgrade list and cleared. “That’s confidential – please take your assigned seat.” I smelled shenanigans and demanded politely to speak to a supervisor. I had to wait a couple of minutes to get a supervisor, and explained the whole situation. She apologized at how the agent had handled it, and with a few keystrokes punched out a new first boarding pass for me. She then went the extra mile and escorted me onto the plane…so she could boot the nonrev already sitting in that seat back to economy. Awkward!

American flight 98
Chicago, O’Hare (ORD) to London, Heathrow (LHR)
Depart 22:20, Arrive 12:05, Flight Time: 7:45
Boeing 777-200, Registration N775NN, Manufactured 1999, Seat 4J
Miles Flown Year-to-Date: 91,182
Lifetime Miles Flown: 2,280,707

Boarding took forever, and eventually my connection in London was showing only 20 minutes to make it. I was praying for tailwinds. Then, it got to 10 minutes, and I rang my call button to tell the FA I was getting off and asking to be rebooked since I would misconnect and would rather be stuck overnight in Chicago than London. “Oh, you can’t…we’re closing the door now. Plus, I’m sure you’re wrong about your connection time. ‘They’ never would have given you an 80 minute connection to start with.”

Then, she went back to the galley, right behind my seat, and her colleague asked her “what that was all about.” “Oh, he’s full of shit. He thinks he knows more about flight times than we do.”

I was floored.

The only upside to this whole thing…service was polite, friendly, and warm for the duration of the flight. Thank God I somehow managed to not let it linger and get threatened with arrest by a flight attendant who was clearly having a bad day. Somewhere during the whole boarding, at least I got a pre-departure champagne in a non-plastic glass. Are you listening United???

Psst, American, the 1980s called…they want their inflight entertainment system back:

Shortly after takeoff more mixed nuts, and a very generous pour of red wine:

Salmon starter, which was still covered in little ice chips. Apparently it hadn’t been completely thawed out….PASS.

It’s hard to make a memorable salad in flight, but this one was really good! Creamy dressing, spinach, blue cheese, and strawberries. I have to say, both this salad and the one I had in transcon first from Miami to LA were really good. Score one for AA in the salad department!

I couldn’t resist trying the turkey, since I’m pretty sure I’ve never seen that on a plane before. It was a breaded cutlet with an extremely sweet sour cherry sauce on it. It was edible, but a bit too weird for my tastes. Plus, notice the empty wine glass…

Apparently, they had “forgotten” to load the cheese course, so I had a sundae with butterscotch. It was a nice change from the chocolate, caramel, and strawberry gloop choices you get on United:

The menus:

The agents were kind enough to let me sleep until barely 10 minutes before touchdown, so I got a solid 5+ hours and was ready for the sprint to the gate. According to the app we had made up more time en route, and I now had 35 minutes to make my connection.

The first sign of trouble was when I got off the plane and there were several agents there asking about connections. I told them Ghana, and the lady said “ohhhhhhhh…..YOU need to talk to him” and handed me over to her colleague. Apparently I had “already missed my flight” (how? I still have 35 minutes) and that had rebooked me to Ghana…on Kenya Airways via Nairobi…in economy arriving nearly 16 hours late. Um, no.

Sensing this agent had no power at all, I thanked him and headed for the transfer desk. The agents at the transfer desk were equally unhelpful, but finally agreed to ask BA if they would please put me back on the flight since the flight hadn’t even started boarding yet! Nope, completely full now according to BA, so no way to get on it. I kept pressing the issue, and no dice, BA insisted there was no way to put me back on the flight regardless if it hadn’t even started boarding. AA had offloaded me and reticketed me proactively, so they had to solve it. I would have had no trouble at all making the flight…and was texting Ian the whole time who was in the gate area. Why couldn’t AA let me take the risk of the 15 minute connection, and rebook me IF I miss it. Now, I was screwed.

The agents at the transfer desk refused to offer me anything beyond the Kenya Airlines option, even when I explained I had a connection the next day to Bamako, and finally, for the second time in 12 hours, I had to speak to a supervisor. “Why don’t you clear security and go to the Admirals Club? You’ll find a supervisor there.”

I did as suggested, security took maybe five minutes, and I explained the situation to the lady at the front desk of the Admirals Club. She was super understanding, and suggested I take a seat and she would get someone from Premium Services to come find me. The gentleman arrived about 10 minutes later, and I walked him through the whole chain of tickets and events. He asked what he could do to get a satisfactory outcome. He sat with me patiently as I got out ExpertFlyer and looked for options.

The only way to get to Mali on time now would be to fly straight there. There was no way to get to Accra in time to make my connection. I found just two seats left on Air France the next day direct from Paris to Bamako. I told him the only options would be to (1) send me straight to Bamako the next day on Air France or (2) return me home and I’ll try this trip again at another stage.

He assured me he would be happy to send me back to the US – either JFK or ORD and on to DCA…my choice…in first class either same day or the next day. That would be no problem at all. He said there was a chance he could get one of those last two seats on Air France, so why don’t I enjoy something to eat and drink while he worked on it. I finally got my cheese!

Miracle of miracles, he came back about 30 minutes later…Air France was confirmed and ticketed! He offered a hotel and meal vouchers at Heathrow, but instead I opted to get a Heathrow Express ticket and go into the city and see friends. Not much to tell about here – it was early evening by the time I got downtown. Had a nice dinner with a friend and then met others for drinks…and ended up staying out much later than I should.

So, let’s pick this up where it gets interesting again. The flights.

Air France flight 1581
London, Heathrow (LHR) to Paris, Charles de Gaulle (CDG)
Depart 12:10, Arrive 14:30, Flight Time: 1:20
Airbus A320, Registration F-GKXS, Manufactured 2009, Seat 5D
Miles Flown Year-to-Date: 91,398
Lifetime Miles Flown: 2,280,923

The irony of this flight is it was across the hall from the gate where I had flown London to Abu Dhabi in Etihad Apartments exactly two weeks prior. I never transit T4 at Heathrow, and here I was at two gates right next to each other in two weeks. Funny how it happens!

This flight was a hot mess. There was clearly a large family who had been in London on a shopping trip as a man, what looked to be his teen son – complete with Gucci embroidered velvet jacket – and 11 women boarded. The 11 women, two adults and nine teens/children were all sitting in business (which was completely full) and the two men were in economy. That’s when I felt a tapping on my shoulder. It was the adult who it turns out was in the bulkhead seat right behind me in coach…”will you take my seat please?” and handed me a 100 euro note. Uhhh…it’s a 40 minute flight, the seats are exactly the same…so, um, sure?

I moved one row back, and the flight attendant came up and asked me what was going on. I explained to him, and he laughed, and said “I’ll bring you your meal and drinks anyways.” Easiest 100 euros I’ve made! I had been on this same route with BA two weeks prior, and I have to say the two products were neck and neck. BA’s meal was maybe slightly better, but who needs a meal on a 40 minute flight. Both were very generous with the champagne.

Despite ATC holds around Paris, I still had enough time to enjoy the lounge a bit before boarding my connecting flight to Mali:

What could be more french than wine and cheese with some Evian in the lounge?

Air France flight 386
Paris, Charles de Gaulle (CDG) to Bamako, Mali (BKO)
Depart 16:30, Arrive 20:20, Flight Time: 5:50
Airbus A340-300, Registration F-GLZK, Manufactured 1997, Seat 6E
Miles Flown Year-to-Date: 93,982
Lifetime Miles Flown: 2,283,507

I was excited to be flying Air France again. My first experience had been five months prior and I really had enjoyed it, so I looked forward to seeing if those two flights were the rule or the exception. PDB champagne. Real champagne. None of that US airline sparkling grape nonsense:

The menu looked super:

Amuse bouche…smoked salmon and cream with some crackers. Maybe the crackers weren’t, en francais, “super classy” but it was nice to have a change from mixed nuts:

Mmmmm fois gras and smoked cod on panna cotta:

The cod with smoked salmon and parmesan crumble with chili pepper was out of this world. Maybe my favourite airline entree of all time…and I feel like I said the same thing a few months prior on Air France. Apparently, nobody can do gourmet cooking like Air France in business class. Plus, look at those cheeses!

…and not just one, but four mini desserts! YUM!

Overall, Air France hit another home run with me. So much so that I’m actively trying to find a way to try their first class product now. Their seats may be a bit behind the times, but the food and service on all three medium haul flights was outstanding!

Unfortunately, my first longhaul American experience was a shambles both on the ground and in flight. If not for the amazing staff at the Heathrow Admirals club I would have been left with an extremely bitter taste in my mouth. Now, to start fighting American for the 600 Euros in delay compensation I’m due and for credit on the missed Heathrow-Accra flight.

Next up…Mali!

London to Abu Dhabi in Etihad Apartments, Overnight in Abu Dhabi

Airports, First Class, Tuvalu 2016, United Arab Emirates, United Kingdom 2 Responses »

May 242016

I had decided the night before that given a 9:35 flight time, and the desire to be there 90 minutes minimum before, combined with the fact the Bakerloo Line wasn’t running all the way to Paddington Station, that I was going to take an Uber to Paddington. I figured I already had my ticket from there, so this would be the best value for time and money.

Uber showed up within just a few minutes of requesting it, it was a pretty inexpensive ride to Paddington, and I even had time to grab some Starbucks at Paddington before my train departed. Say what you will about UK trains, but the fact trains were running on a reduced schedule this Saturday due to track work was well-posted everywhere, and the train left exactly when the sign said it would. Pretty good in my book!

Had to catch the shuttle train over to Terminal 4 for Etihad, which meant about a five minute wait followed by another two minutes or so on the train. Overall not too bad. From there, it was a relatively short walk to the check-in area, where the Etihad checkin was deserted about 1:30 before flight time. Quick and efficient check-in at the dedicated first class counter, no questions asked about checked bags, and off to security.

No wait at all at the priority security line, and was through and to the lounge maybe ten minutes after check-in. Could have been even quicker if it wasn’t a slight bit of a walk to the lounge. Took the elevator down to the lounge, checked in, and went into what was an extremely crowded lounge. There were only a few seats to be had, since Etihad operates a combined lounge for both first and business class. In fairness, as soon as I sat down an attendant came over to ask what I would like to drink and delivered it quickly, but there is nothing first class about a crammed full lounge with nearly 100 people in it.

After about 15 minutes I was over it, and decided to go for a short walk up and down the terminal to stretch my legs a bit before the big event. Unfortunately, this was another area where Etihad missed the mark. After boarding those with disabilities and families with children (at which point 50+ people boarded), they offered combined boarding for first, business, and elite members all at the same time. There was a fair bit of pushing and jostling (I hadn’t lined up, expecting first to be called first) and probably should have just waited to board last. To top things off, my boarding pass beeped and I was informed my seat was inoperative. Fortunately, it would turn out I was the only person in first class and they had put me in 3A instead of 3K – the same exact seat, just a different side.

Etihad flight 12
London, Heathrow (LHR) to Abu Dhabi, UAE (AUH)
Depart 9:35, Arrive 20:10, Flight Time: 7:35
Airbus A380, Registration A6-APF, Manufactured 2015, Apartment 3A
Miles Flown Year-to-Date: 79,194
Lifetime Miles Flown: 2,268,719

I was welcomed on board by the agent at the door, and shown to my apartment for the flight, first impressions were WOW – that’s a lot of space!

I was told to just leave my bags, and they would stow them for me after everyone had boarded. See what I mean by a lot of space? This is the perspective of the apartment from the seat:

As soon as I was seated, it was suggested I might like a glass of champagne. Apparently, word about me had gotten out. Although the Bollinger Grande Année isn’t the most expensive first class bottle out there, I give Etihad points for originality and trying something different. Served with some dates and Arabic coffee:

So, what’s the menu?

Panoramic view of the suite:

Since I hadn’t eaten breakfast yet, I decided to go with a full lunch just after departure. Not just mixed nuts, but also wasabi peas and olives were offered, very nice touch!

After that, the table was set for lunch:

A rather unusual pea terrine as an amuse-bouche…different…

The Arabic mezze as an appetizer. It was good, but a bit on the bland side overall. I was pretty surprised for such an extravagant hard product Etihad wouldn’t offer caviar as a starter.

Extremely strange palate cleanser…I couldn’t quite make out what the flavours were supposed to be.

The salmon main course. In fairness, most places usually overcook salmon on the ground, so it’s no surprise this was also a little overdone. However, considering it was done on a plane and served with creative sides, overall it was a pretty good main course.

Now that’s better – this is what I call a cheese plate! However, the fact there were only two cheese was a bit on the stingy side, although the self-described “fruit paste” was a tasty addition.

I wasn’t in the mood for anything sweet at this point, so spent the next few hours watching some movies and tv on the entertainment system. There was a very good selection of both movies and tv, and plenty to keep you entertained on the longest of flights.

Just over an hour from landing, I used the call button (something I’ve only recently become comfortable doing) and asked if I could have the famous Etihad steak sandwich and a glass of the Malbec. The sandwich was a bit underwhelming, but the Malbec definitely exceeded expectations:

One last shot of the door to my apartment before landing. Maximum 3 passengers during flight:

Upon landing, there was an extremely long line at passport control. Fortunately I’d been given a priority lane card, but this was shared with every other first and business class passenger arriving at the same time. All told, I had to wait over 20 minutes for passport control, which again is not very first class. Normally I wouldn’t blame the airline for lines at passport control, but given that Etihad (along with Emirates and Qatar) receive significant government support, passport lines are certainly within their control if they wanted.

Overall thoughts on the Etihad apartments? The seat was far and away the most space I’ve ever had on a plane. Granted, I wasn’t able to try it for sleeping so I’m not sure how comfortable it is as a bed, but overall the space was amazing. Plus, being the only passenger in first sure didn’t hurt either! The service was also top notch. The crew was the perfect balance of being friendly, personable, and professional. They were friendly and willing to chat if you wanted, but also were never the least bit bothered by any request.

The food service was slightly below what I would have expected. I expect international first class meals to have a bit of a wow factor, and on this flight it felt just like super fancy business class food. Nothing special to set it apart. The real disappointments were the ground service. Overcrowded lounge, poor boarding process, and poor airport experience on arrival.

Speaking of arrival…I had prebooked the airport transfer, and not knowing the process I went to the transfer desk where they confirmed that yes, I had preordered it, and should just go curbside to be taken care of. The curbside process was quite efficient, with the queue managers having scanners that would scan your boarding pass and confirm your transfer, and in just a couple minutes they had you in a car. Again, one more area Etihad fell short, first class was grouped with business class so I ended up waiting nearly 10 minutes for a car. If you’re going to offer a first class product, you need to make sure to provide more than business class on the ground as well.

That said, the car was very comfortable, equipped with water, powerful AC, and reading materials, and after a short ride I was at my hotel – the Aloft Abu Dhabi. Normally, I avoid “discount” chains like the plague, but my previous Aloft experiences in Bogota and Denver have left me with a rather positive impression of the brand. To top that off, many reviews list Abu Dhabi as the best Aloft in the world, so I was curious to give it a try given the extremely low rate for SPG redemption.

Friendly reception, confirmed an upgrade to a larger room, and then offered me free breakfast, two free drinks at any of their bars or restaurants, as well as two free gourmet coffees at any venue. Wow, not bad on a 2,000 Starpoints rate!

It was getting late at this point, and I was pretty tired, so I headed up to the rooftop bar to enjoy my two free pre-bed drinks. How can you resist something called the Absolutely Fabulous when you’re in Abu Dhabi?

Overall, big points to the Aloft Abu Dhabi! I was super pleased with the experience, and it’s probably one of the best SPG value for money experiences I’ve ever had! I didn’t have a huge breakfast the next morning, but they had a huge buffet open as well. There was quite literally nothing about this hotel that could have been improved. Location-wise, I’m not sure how great it is, but it was convenient to the airport, and unless you’re a diva who needs the Ritz Carlton every time, this hotel can’t be beat. Anyone who reads my blog knows what a princess I can be when it comes to hotels, so when I say this property has it all…it really does!

Now, off to the airport for one more Etihad first flight home…

British Airways from Paris to London, and Overnight in London

Airports, Business Class, Flights, France, Tuvalu 2016, United Kingdom No Responses »

May 222016

Got to sleep in a slight bit since my flight wasn’t leaving until around noon, and I just hoped there wouldn’t be metro/RER drama this morning on my way to the airport. Stopped for a coffee then headed to the metro; quick transfer at Les Halles and caught an RER after just a few minutes. Unfortunately, the train was absolutely packed and was hotter than a sauna. Everyone was starting to drip sweat, and since I had extra time decided to get off at Gare du Nord and wait for the next train.

Next train was much cooler, and empty to the point I even got a seat, and from there it was a quick 30 or so minute ride to the airport. Quick walk back over to Terminal 2A, where there was a super long check-in queue for British Airways – even in the priority line. Seemed most passengers were connecting onwards to North America and had 1,400 suitcases each. Finally got to the front of the line, and got to have a bit of an argument with a check-in agent who insisted my rolling bag could not possibly fit in overhead bins. She insisted I check it.

I told her it does fit, agents don’t have a problem with it, and finally she gave in and said “fine, I’m working the gate too, we can ask the flight attendants!” With that, I headed off to a painless security queue and eventually made my way to the lounges…since the every-so-friendly check-in agent hadn’t told me which lounge to go to, when confronted with the choice of Cathay or American, well, I made the logical choice.

Since I’d only had coffee I was pretty hungry, so decided to see if there was anything interesting to eat….and OMG there it was…crack from Hong Kong. I was given a buzzer to await my crack dealer to arrive…

Soon it buzzed, and crack in a bowl was delivered – DanDan Noodles. The glass of champagne almost didn’t happen since I encountered some kind of stopper I couldn’t figure out how to get off the bottle. Neither could the other two people who were trying. Fortunately, we were saved by a lounge attendant, and brunch was salvaged!

Got to the gate just as they were about to begin boarding and of course nothing at all was said about my bag…which of course fit just fine in the overheads just as it had on the way in.

British Airways flight 309
Paris, Charles de Gaulle (CDG) to London, Heathrow (LHR)
Depart 12:05, Arrive 12:25, Flight Time: 1:20
Airbus A319, Registration G-EUPS, Manufactured 2007, Seat 5F
Miles Flown Year-to-Date: 75,762
Lifetime Miles Flown: 2,265,287

Super quick flight, but not too quick…and lived up to the challenge of managing two minis of champagne before landing. Another very impressive meal for such a short flight that hit the spot perfectly.

Took the Heathrow Express into the city, and assuming that I would have Etihad chauffeur service I’d booked in at the Le Meridien Piccadilly. Unfortunately, Etihad decided my ticket was a connection despite the overnight, and thus not eligible for chauffeur service in London. Not a big deal at the end of the day…until I found out the Bakerloo line wasn’t running from Paddington to Piccadilly, meaning a transfer. Three trains to get to the hotel wasn’t bad in the middle of the day, but the next morning that wasn’t going to happen.

There was a line of eight people waiting to check in when I arrived at the hotel, so did something I rarely do which is go to the side of the counter dedicated for SPG Platinum check-in. No problem until the next in line was called, and I walked over to the agent. I got rudely shoved by a rather rotund American gentleman who was the next in the regular line and insisted “I was next!” I told the agent I was waiting for Platinum and his comment was “well I’m gold so f*** off.” What’s that thing about the ugly American again… Not wanting to waste time, I waited the two minutes.

It was 2:15 at this point, and I was told my room wasn’t ready. They had upgraded me to a junior suite, but it would be another 30 minutes before it was ready. I was told I could either leave my bags, or go wait in the lounge. Since it was only 30 minutes, I opted to wait in the lounge and the agent said she would call up when the room was ready.

An hour went by, and still no call. So I went down to the front desk, and “oh, yeah, it’s ready – sorry I forgot.” Ugh. I know the hotel can’t be blamed for the rude guy in the check-in line, but so far I wasn’t overly impressed. On the plus side, the junior suite was quite nice, and unusual for hotels in London the temperature was actually decently on the cool side.

I was starting to drag at this point, so walked around the corner to perhaps the poshest Starbucks I’ve even been in…which didn’t stop them from spelling my name wrong yet again:

Spent the evening catching up with friends, including drinks, followed by dinner, followed by more drinks. The hotel did turn out do be in the perfect location for walking from place to place, and was definitely a good choice! Got a nice view of Piccadilly Circus at night on the walk back to the hotel:

With that, my short stopover in London had come to a close and it was time to get some rest so I could enjoy the capstone of the trip – flying Etihad in Apartments and First Class to Washington via Abu Dhabi!

Hong Kong to Paris on Cathay Pacific…and more…

Airports, Business Class, First Class, Flights, Hong Kong, Tuvalu 2016, United Kingdom No Responses »

May 192016

Grabbed the Airport Express train to the airport, and went straight to Cathay Pacific check-in. This was to be my first experience with them, and I was looking forward to seeing if it lived up to the hype. Many people compare Cathay and Singapore as Asia’s premier airlines, so having flown Singapore a number of times I was curious to see if it was all true. I didn’t get any pictures of the check-in area, but it was very strange. Several stand-up desks that were like cocktail tables where you stand with your agent and check-in. It was kind of strange, but I assume it’s to make things feel more personal.

Security and passport control at Hong Kong are a bit of a pain, because there’s no priority line at all. I had several hours to kill so it wasn’t a big deal, but it’s still a pain to have to wait nearly 45 minutes for this when you’re in first class. So far, the ground experience wasn’t so hot – but that’s not Cathay’s fault, just a fact of life at HKG. The other fact of life I wasn’t overly looking forward to was getting to what is supposed to be the best lounge – Cathay’s recently refurbished “The Pier” lounge. The airport at HKG is shaped like a giant capital letter T, where you enter at the base of the T and the Pier is in the far upper right corner. There’s a train which runs out to the juncture of the T, but I opted to walk it to get in a slight bit of exercise before the flight.

Upon entering the agents warned me that my flight would be departing all the way from the entry of the terminal area, and that I would have to walk back because the train only runs one way. No big deal, and I appreciated the warning. I immediately sat down in the bar/lounge area which was nice and roomy, and almost felt like living room at home. Plenty of space, but the roaming bartenders/service people were nowhere to be found. If you wanted something to drink, you had to go up to the bar to get it yourself. Awkward. There was also a small room with some light snacks, but if you wanted something more substantial you had to go to the sit-down dining area. After working for about an hour, I was getting rather hungry since I skipped lunch and headed to the restaurant. Today’s menu:

I opted for a glass of the rosé to get things started:

First up, I went with the tuna appetizer. Very bland and flavourless…but a decent helping of protein. Nothing to get excited about.

I was a bit torn on what to get for a main, but went with the Dandan Noodles because I were told they were a Cathay specialty…and like crack. Now, funny fact. I hate peanut butter…have ever since I was a kid. But, I love peanut butter sauces, peanut soup, peanut butter cookies…you get the drift. It just can’t be all gooey and stuck to bread I guess. That said…I wanted a second bowl of these noodles. They were absolutely amazing…and I almost ordered another bowl. I would have if not for the upcoming flight…

The toffee pudding…also pretty bland, and very little toffee taste. I finished it, but probably shouldn’t have…

After a nice dinner, I grabbed a shower. The shower rooms were nice – and quite functional – but far from the nicest I’ve seen. I think Singapore and Lufthansa do far nicer, but that said not the end of the world. They were plenty nice. I worked for a little bit longer, and then took the long slow stroll back to the gate, stopping on the way at “The Wing” lounge right next to my gate. Now, I’d been warned that all the Cathay lounges have some flaw or another. The Pier – too far and inconvenient. The Wing – open air, and loud. That said…it wasn’t my complaint with The Wing.

For a first class lounge, it felt like a zoo. A zoo with no power outlets. It was more crowded than many United Clubs I’ve been in, and there were very few spaces to sit. I get that it was peak departures hour, but this place was packed. A first class lounge should never feel packed! Since this was my first real One World first class experience, I had to wonder if the One World rule granting access to first lounges made them more like Lufthansa Senator lounges – crowded because everyone and their mother gets access.

…eventually I found a power outlet…and a bottle of rosé…and all was soon forgotten. Walked downstairs from the lounge just as we were ready to board.

Cathay Pacific flight 261
Hong Kong (HKG) to London, Heathrow (LHR)
Depart 23:55, Arrive 05:40, Flight Time: 12:45
Boeing 777-300ER, Registration B-KPF, Manufactured 2008, Seat 2A
Miles Flown Year-to-Date: 75,330
Lifetime Miles Flown: 2,264,855

No sooner had I taken my seat and been welcomed than a glass of Krug and an amuse bouche showed up. It was some strange salmon and shaved ice thing, but hey, the Krug is what’s really important here!

Have Krug, am happy:

Despite the midnight departure, Cathay serves a full “supper” service:

The burger snack sounded tasty, but sleep sounded better…

Takeoff was right on time, and service began quickly with more Krug and mixed nuts. Was glad to see a few pistachios in there…

Caviar service…I’ve heard tales if there is extra caviar you can ask them to save it and do scrambled eggs and caviar in the morning…must try on my next Cathay flight!

Caviar done properly, with mother-of-pearl spoon:

Very boring salad, ruined with in-flight shrimp:

The lamb loin main was recommended, but I have to say I didn’t find it very tasty. Normally, lamb has a lot of flavour to it, but this was pretty bland. So much so that I didn’t even bother to finish it…

Fantastic choice of cheeses…fortunately I didn’t finish the lamb, because these were delicious!

Despite being stuffed, it was insisted I have a few chocolates with my final glass of wine before dozing off.

Slept over 7 hours, thanks to a cabin temperature which was kept just cool enough for sleep. I managed to fall asleep right away, and woke up wrapped in a warm duvet which clearly the flight attendants had done. I can’t imagine a United flight attendant caring enough to put a blanket on a sleeping passenger…woke up, and for some reason I craved tea. I never drink tea…but it was fantastic!

Followed by a delicious mango smoothie and entire basket full of breakfast breads.

I went with the dim sum main (when in China?) which was pretty tasty, although a little on the dry side.

Thank you note from the crew. The little hearts were a cute touch:

So, what’s to say about Cathay? The food was fantastic other than the lamb, but any airline can get it wrong once and a while. The crew was very attentive and helpful without being overbearing, but it lacked the personal touch – same as I often feel with Singapore. Maybe it’s the American in me that I prefer crews to be a bit warmer and chatty, but they did seem to be that way – but only with what appeared to be two Cathay employees in first and the other three passengers, all who were Chinese. Hard to say. That’s not to say I didn’t enjoy the flight – I did very much – just that it didn’t WOW me. I think that extra little bit depends so much on the chemistry between the crew and the passenger, and that’s something you’re just not going to have every time.

Landed at Terminal 3 at Heathrow, which meant taking the bus over to Terminal 5 and doing transfer and security theatre there. Not a big deal, took maybe 30 minutes total, and had plenty of time to enjoy in the BA first lounge.

Here’s where I’m going to be harsh – again. Just like The Wing in Hong Kong, the lounge was a zoo. Coming from Star Alliance, first lounges should be somewhat exclusive and relaxing, and this place was absolutely heaving at the seams. Plus, shower rooms were shared with the business lounge, meaning people were being told a wait of more than an hour. Thanks to smiles and stretching the truth a bit on the time of my connection, I did manage to get a shower in about 15 minutes. On the showers, I was disappointed again. Very small and sterile – felt like a cubicle and some low-end health club. Not at all appropriate for a first class lounge.

That brings me to the lounge in general. They do put on a rather nice breakfast spread with tons of options, but it felt like eating in a giant cafeteria with dozens of your closest friends. Nothing nice restaurant about it at all. Contrast this with a Lufthansa First lounge for dining, or even The Pier, and the difference was nice and day. Long way of saying, my experiences at The Wing and the BA First Lounge were far from relaxing, and far from what a first lounge should be. It’s ok if you want to let Emerald members in, but then you need something more exclusive for your first class passengers – which I understand BA does with the Concorde Room. However, without being allowed in connecting from Cathay First, the alliance fell short in that regard for me.

British Airways flight 308
London, Heathrow (LHR) to Paris, Charles de Gaulle (CDG)
Depart 10:50, Arrive 11:10, Flight Time: 1:20
Airbus A321, Registration G-EUXM, Manufactured 2007, Seat 5F
Miles Flown Year-to-Date: 75,546
Lifetime Miles Flown: 2,265,071

Quick 35 minute flight onward to Paris and BA still managed to serve a full snack. Yes, I know people complain about this snack all the time since it’s also serve on three hour routes, but for a short hop to Paris it was rather impressive! I behaved after the Cathay flight and stopped at one mini bottle of bubbly…

Next up – time to celebrate making it to Tuvalu by enjoying two days in Paris!

Washington to Cape Town, South Africa with United, Swiss, and South African

Airports, Business Class, Cape Town 2016, First Class, South Africa, Switzerland, United Kingdom 2 Responses »

Apr 232016

Had to head to Cape Town for work, and debated taking Qatar for the service (and crediting to American) but in the end decided the chance to earn some Star credit was too good to pass up. After that, if came down to who to fly: South African? Lufthansa? Maybe try something new and take SWISS? Decided to go with SWISS because, if I was going to spend the day in Europe I wanted to do it in Zürich, plus, United had upgrade space available on the flight to London, so it was a no-brainer!

Quick check-in at the first class counter at Dulles airport, no wait at TSA PreCheck, and was quickly off to the United First lounge, despite my flight leaving from the D gates. My usual glass of bubbles along with some shrimp cocktail and salmon:

Caught up on work emails, and then the long trek down to the D gates. I don’t think I’ve ever departed Dulles transatlantic from the D gates before in dozens of flights, so I guess I should count myself lucky!

United Airlines flight 918
Washington, DC Dulles (IAD) to London, Heathrow (LHR)
Depart 19:35, Arrive 06:50 next day, Flight Time: 7:15
Boeing 777-200, Registration N798UA, Manufactured 1998, Seat 1K
Miles Flown Year-to-Date: 34,668
Lifetime Miles Flown: 2,224,193

What’s this…not just welcome aboard bubbles offered, but anything you want to drink? Wow, United, careful, someone might start to think you’re a real international carrier…wait, the plastic glasses dispel that notion!

Fun new historical postcard amenity kits. This is my fave of the kits lately, because the case actually makes a fantastic toiletries bag. I have a few of them now, so hopefully they last a while!

Sunset departure from Dulles:

So what’s to eat tonight?

Takeoff was on time, and now it’s time to eat…excellent!

Château le Jeff 2016 and warmed split cashews…groovy!

Garlic bread…this flight is off to a good start!

Shrimp tempura and corn…that sort of thing ain’t my bag, baby!

I love mushrooms. I love leeks. I did NOT love this mushroom and leek soup. Two bites and gave up. Fortunately, the Château le Jeff was in plentiful supply tonight, as was the garlic bread!

The salad was…unmemorable.

BRING ME ZEE PORK CHOP! As usual, it was solid…the stuffing thing is pretty tasty, and broccoli pretty much is my favourite veg, sooo…

Pre-plated cheese, but it was delicious with some sweet biscuits. For once I was stuffed, and didn’t ask for seconds.

Ice cream “with hot fudge and cherries” only yielded two cherries tonight. Below average.

I passed on the offer of more drinks as a nightcap…

Slept four solid hours, which for a six hour flight is excellent for me. Was super happy with it, plus, if I needed it, I would have all day to nap. The usual super long walk to immigration at Heathrow, followed by the equally long walk back to the remote terminal for the United First lounge. Skipped the shower, and opted for breakfast since I’d slept through it on the plane. If I was going to be in London, at least I was going to order some bacon rolls and a buck’s fizz, even if it wasn’t on the menu. Not a problem at all, and the lounge was happy to prepare:

Super long back to the other pier for my SWISS flight on to Zurich, but it felt good walking after being on the plane.

SWISS flight 317
London, Heathrow (LHR) to Zurich, Switzerland (ZRH)
Depart 08:50, Arrive 11:40, Flight Time: 1:50
Airbus A320, Registration HB-JLR, Manufactured 2012, Seat 2D
Miles Flown Year-to-Date: 35,159
Lifetime Miles Flown: 2,224,684

Flight was only about half full in “business” so I switched to the window seat and had a whole row to myself. Very solid breakfast for a short flight, complete with Coke Light. Wasn’t terribly hungry after lounge breakfast, so pretty much just nibbled at it:

Got to Zurich, and was definitely ready to crash. Quick train ride, and I was at my favourite hotel, the Sheraton Zurich. Checked in, crawled in bed, and was out for a good 4+ hours of sleep. Felt much better after that, so went out for a good hour-long walk to the city centre before heading back to the hotel to do a bit of work. Headed to the hotel bar for happy hour, since a drink and snack was included for platinum members. Decided to get a little fuel for the trip back to the airport:

I was already checked in, so headed straight to immigration, where I had a little bit of drama with the immigration officer, who refused to accept my documents despite the fact I’ve entered Switzerland on the same passport multiple times. Finally, he agreed to let me through, but the whole experience was odd…anyways, headed to the brand new SWISS pier lounge, and had a nice cooked to order light dinner of rosti, pork, and gummi bears!

Only had a little time in the lounge to catch up on emails and such, before boarding my onward flight.

SWISS flight 288
Zurich, Switzerland (ZRH) to Johannesburg, South Africa (JNB)
Depart 22:45, Arrive 10:25 next day, Flight Time: 10:40
Airbus A340-300, Registration HB-JMO, Manufactured 1997, Seat 10A
Miles Flown Year-to-Date: 40,370
Lifetime Miles Flown: 2,229,895

Tonight’s menu features cuisine from the Canton of Baselland:

The smoked trout and char starter was interesting…first time I’ve ever had a lavender-honey sauce:

Grilled John Dory for a main, which was excellent…and the pretzel roll made it even better. I’m warming to this whole fish on planes thing!

Basic, but tasty dessert…I’d already had the cheese, so was pleased:

One final glass of wine and a chocolate before bed:

Slept nearly seven wonderful hours, and woke up just as the flight attendant was bringing breakfast. Meats, cheeses, and muesli with rhubarb? I was in heaven…I love rhubarb!

Immigration was a hot mess in Johannesburg, as we had landed behind several other flights – at least an hour wait if not more. Fortunately was able to jump to the head of the queue, where I got a very strange agent who decided to look carefully at every stamp in my passport before asking where my visa was. Ugh, dude, I don’t need a visa…calls over his equally clueless supervisor. Finally, they agree, ok, you don’t need a visa, stamp stamp, welcome. The whole experience, again, was very odd.

Off to the domestic side of the terminal, quick stop in the South African lounge for a Coke Light, and just as quickly it was time to board. Unfortunately we were at a bus gate this morning, but it was on time and efficient, so really can’t complain!

South African flight 333
Johannesburg, South Africa (JNB) to Cape Town, South Africa (CPT)
Depart 12:10, Arrive 14:15, Flight Time: 2:05
Airbus A340-600, Registration ZS-SNG, Manufactured 2003, Seat 2D
Miles Flown Year-to-Date: 41,160
Lifetime Miles Flown: 2,230,685

It was a treat being on a widebody for a short domestic flight, and we had a super friendly crew today. They were pretty much forcing drinks on people, and I decided to go with the vegetarian snack…which came “sealed in freshness” hahah:

It didn’t look any more appetizing once the plastic came off. I refuse to touch anything with mayonnaise on a plane, so gave everything but the water and wine a miss. I tried the fruit, but as usual dry and flavourless, sooooo…..

After a quick flight we landed in Cape Town right on time, where we actually had a jetbridge, quick domestic arrival, and it was time to get to work! My driver that I had pre-arranged from the Westin was waiting for me, so it was a nice quick and comfortable transfer to my home for the next week.

Accra to DC on BA, American, and United business/first

Airports, Business Class, Flights, Ghana, West Africa 2015-16 1 Response »

Jan 302016

Holiday Inn shuttle dropped me back at the airport, and there was a rather long queue to check in, but fortunately nobody at all in the business class line. Quickly printed my boarding pass, gave me directions to the lounge, and it was off to immigration. Again, super long queue, but none in the priority line and was through to security in a couple of minutes. Immigration queue seemed to have relieved the security queue, and there was no wait. Walked through duty free, and had no trouble finding the lounge.

This is where things got weird.

Gave her my boarding pass, and was met with “Oh good evening Mr M, we have been expecting you. Right this way.” She walked me to the back corner of the lounge, there was a table already set up, and she made sure to mention “this is the coolest corner in the lounge, we have a nice table and beverages for you, and there is a power outlet right there.” Either someone in this lounge secretly reads my blog (and somehow knew I was traveling?) or some friend or colleague tipped them off. I have yet to find out who…

Stayed right up until flight time, and the cookies were, btw, delicious.

British Airways flight 78
Accra, Ghana (ACC) to London, Heathrow (LHR)
Depart 22:40, Arrive 5:05 next day, Flight Time: 6:25
Boeing 747-400, Registration G-BNLF, Manufactured 1990, Seat 5K
Miles Flown Year-to-Date: 13,491
Lifetime Miles Flown: 2,180,529

British Airways is funny, in that they don’t yet you choose your seat more than 24 hours in advance, even if you’re in business class, without paying for it. When I checked in at 24 hours, I noticed they were letting business class passengers choose the first class seats. A bit of research yielded that BA has just one old 747-400 left, and people get pissed if they pay for first and get these seats. So, instead, for the rest of its life BA condemned it to fly London-Accra (changed to Vancouver-Accra in February) and give away the first seats with business service.

I had to spend an hour with BA phone support to select the seat (something to do with being ticketed on an Iberia ticket), but soon was able to confirm in “first” seat 5K:

Shot across the cabin…this actually kind of reminds me of the old 747 United first seats:

Pre-departure champagne and really strange amenity kit:

Power by emPower?! What is this 1998?!

Shortly after takeoff, wine was offered with some nuts, and a very generous pour:

Despite the late departure, a very nice dinner menu was on offer:

To start the meal, another extremely generous pour…and who says the British aren’t drinkers…

The salmon and salad were…acceptable. Roughly United standard in my book…but Archer made it much better…

The chicken, unfortunately, was dry and flavourless. The jollof rice was a bit better, but…

The pineapple tiramisu was nice, but more of a mousse with some pineapple sauce than really tiramisu.

The cheese plate was…once again United quality…which doesn’t say much…

Managed about four hours of sleep due to a comfortable seat. I should mention when I asked the flight attendant if she could please keep the cabin as cool as it was overnight and try and find me a second pillow, she was more than happy to do so. Also asked if she could wake me at the last possible second before landing, which she also did. The crew was really great on this flight, and really left me with a positive experience.

About 7-8 minutes before touchdown I was woken up, put on my glasses…and eventually stumbled extremely bleary-eyed out of the plane for my first T3 experience. Yes, fortunately, we hadn’t come into T5 today, and were in T3, so it made connecting to American easy. American actually has a nice transfers area when you arrive, and when I went up to the business class desk, she asked if I might like to take the earlier connection to Chicago. Originally, I had a nearly six hour connection (since that’s all that was bookable on the low fare) but this was great! She managed to get me an aisle seat, and I was off to the Admirals Club for a shower.

After a shower, I enjoyed a nice bacon sandwich for breakfast…along with a Diet Coke:

Soon, it was time to board, a short walk from the gate. I vaguely remember T3 from the days United occupied it as well, but nothing looked at all familiar. Have things been remodeled?

American Airlines flight 87
London, Heathrow (LHR) to Chicago, O’Hare (ORD)
Depart 8:40, Arrive 11:35, Flight Time: 8:55
Boeing 777-200, Registration N792AN, Manufactured 2000, Seat 12J
Miles Flown Year-to-Date: 17,444
Lifetime Miles Flown: 2,184,482

Ewwww old slanty lie-flat seats, a 2-3-2 config? Even United doesn’t have slanty seats any more. Between BA and AA, so far I’m not impressed with transatlantic OneWorld business class. What I am impressed with, however, was the eight people occupying like 35 seats. Score!

Lots of room:

Sorry it’s blurry, but you get the idea. Transatlantic breakfast flights are always disappointing, and this one was no exception:

Bubbles…just to see if American pulled the same plastic glass crap that United does. Answer is: yes.

Taxi was past…Concorde!

This was just a hot mess of a meal. I wanted something more than water, but not a cocktail, so settled on an old childhood standby: ginger ale and OJ. The flight attendant had never heard of it before, and honestly, it was the best part of this meal. The fruit was dry and flavourless, the biscuit was just plane dry, and the eggs? Yuck. The worst part, however, was the yogurt parfait slathered in whipped cream and artificial berry jam. I think I took four or five bits of the whole meal and gave it right back. Awful.

At least the cheese plate was decent? I tried to get seconds, but were told there were “no more, that’s the last one.” Um, with only eight passengers, seriously?

Slept another three solid hours since I hadn’t gotten much on the prior flight, watched some tv, and soon it was snack time. Diet coke and Jeff, I mean Oscar, I mean Hector’s famous split cashews:

Nice little deli plate. Nothing outstanding, but solid. Much better than the breakfast, and a decent white wine to go with it:

Soooo, then we land. Overall impressions: the flight was pretty good. I think had it been a full cabin I would have come away extremely unhappy. Seat wasn’t great, food was well below average, the crew was pretty average, it was just…meh for a transatlantic. That said, one flight doesn’t tell you much and I’ll certainly give American more chances to prove themselves going forward since I have Executive Platinum status for the year now.

Short walk to immigration in Chicago, and this is where the fun began. I hoped that having global entry might automate things, but one of the first questions to pop up was “Have you traveled to Guinea in the last 28 days?” Yes/No question, lying on Global Entry can get privileges revoked along with whatever other crimes they could charge you with, so I was honest and answered yes. This immediately spat out of the machine with no further questioning:

There was a dedicated immigration agent helping Global Entry passengers, so I gave it to him and told him “I’m sure the X is because I was honest that I visited Guinea.” He said “wait, that Ebola thing? Isn’t that done? Let me check.” Tapped on his computer a bit. Called a supervisor over. Supervisor called someone on the phone, the made lots of notes, asked me how long I’d been there, what I was doing, where I’d gone, etc. I was honest that I was working on going to every country, and stayed in Guinea as short as possible to minimize risk, etc etc. He said ok, everything was documented, you’re good to go.

Walked through baggage claim, to the customs guy, gave him the receipt, and he said “oh, you’re the Ebola guy, I need you to go with these officers and speak to the CDC.” Uhhhh, ok? Got escorted to a desk near baggage claim with a bunch of CDC posters by it, and learned the Chicago was a designated Ebola quarantine station, one of a few airports in the US that had been designated to accept passengers from Guinea, Liberia, and Sierra Leone at the height of the epidemic. My flights were on a different ticket so I likely would have arrived in the US undetected, but if you were coming direct from one of those countries a few months prior, you were only allowed to enter at certain points of entry, one of which (fortunately for me) was Chicago.

I was walked into a back office by CBP, who were extremely friendly and professional through the whole thing. They called the CDC agents on the phone to tell them to come in, and meanwhile, started filling out an online questionnaire. Typical things about fever, rural areas, funerals, unusual bleeding, playing with dead bodies, etc. At that point, I was given a gift from the government:

Fortunately, my temp came in at 99.1, which was way higher than normal – probably due to the dehydration of a long flight. Fortunately, it wasn’t over their caution thresholds, and I was given the thermometer to keep “courtesy of your government.” Gee, thanks! Who says the government never gives you anything for free?!

I thought I was done at this point, but nope. Now, it was time to have a chat with the CDC people. Same exact questions about where I’d been, unusual fevers or bleeding, dead bodies, etc, and I think I got off a bit easily because they could tell I was clearly Ebola-aware as well as medically-aware, and ensured them I would immediately call county health officials and self-quarantine if I experienced any symptoms.

They seemed satisfied with that, and let me go, but not before giving me this card and insisting I carry it with me for the next 28 days. Great…now let’s just hope I don’t get knocked unconscious and start bleeding playing hockey, mkay?

Since the great fare I’d gotten was Accra to Chicago, I had to buy a separate ticket from Chicago to DC. Decided on United, and fortunately was able to confirm an earlier flight online as well. But, this meant heading over to the B-Terminal, where there was as very joyous lady on the inter-terminal shuttle proclaiming her love for America:

Had to wait nearly 20 minutes for TSA PreCheck line, but other than that I still had plenty of time to hit Chilis for an El Presidente Platinum margarita and some Tex Mex eggrolls. Priorities, you know.

United Express flight 6469 operated by SkyWest
Chicago, O’Hare (ORD) to Washington DC, National (DCA)
Depart 15:00, Arrive 17:55, Flight Time: 1:55
Embraer E-175, Registration N105SY, Manufactured 2014, Seat 4A
Miles Flown Year-to-Date: 18,056
Lifetime Miles Flown: 2,185,094

United domestic first on an ERJ – nothing to write home about, but we were more or less on time, beverages were served (no snack basket today), and that was that. Another fantastic trip in the books. Thanks again to Daniel and Jordan for joining, trips like this are much more fun when you have others along to share the crazy with. I was supposed to have no more international travel until May after this trip, and really thought I didn’t when I landed in Chicago.

However, in the approximately two weeks since then, trips to Quito, Belize, and two weeks in Cape Town for work have all come on the books. Add to that a two week trip to check off Tuvalu (and burn American miles thanks to now being Exec Platinum and not having change fees), with stops along the way in Hong Kong, Fiji, Paris, London, and Abu Dhabi to try the Etihad Apartments, and this spring is suddenly quite packed!

DC to Banjul, The Gambia in United First and Brussels Airlines business

Airports, Belgium, Business Class, Flights, The Gambia, West Africa 2015-16 No Responses »

Jan 162016

Couple of days at home after Christmas to get things sorted, and it was time to head out on the more-or-less annual New Year’s Trip. I’m actually super excited for 2016-17 New Years, because I have no plans – nowhere I “have” to go, and I can actually do whatever I want. Pretty exciting after 10+ years of using the long weekends to take advantage and visit multiple countries.

Decided to be a bit economical, and take the Metro to National Airport, and no drama at all…which is much better than my usual commute where 15 minutes frequently turns to 30-45 at least once a week due to broken down trains, smoke in tunnels, you name it, it’s been a problem with Metro lately. Note that this post is going to be mostly photos, because there is only so much you can keep saying about United service.

Instead, this time, the drama was to be with United. No sooner did I arrive at the airport then I got notification my flight would be delayed an hour due to a late arriving aircraft. Of course. Nothing to do with weather in Chicago (for a change in December) it just looked like a crew rest issue turned into cascading delays for little things.

The United Club was open, however, and had this festive offering I haven’t seen before. United Club Eggnog? That just screams salmonella in a jug to me, so I decided to pass:

An hour turned into two, and I finally headed to the gate hoping to have 30 minutes left to make my connection in Chicago. But, there was drama. When I checked in, United was “unable” to assign me a seat. Gate agent confirmed the flight was “overbooked” by two in first, and based on the seat I had originally reserved (and the person eventually occupying it) it was clear I was a victim of a Federal Air Marshal. I was offered “probably” a middle seat in coach – but since the flight was overbooked she refused to even guarantee that.

I reminded her that United’s policy for overbooked first is NOT to just downgrade whoever happens to not have a seat, but to downgrade upgraders first, followed by award tickets, and then order of status/fare. Being a 1K on a paid ticket, there’s no way I should be downgraded. She refused. I asked for supervisor. She refused. I asked for her name, so I could share with corporate that she doesn’t like their policy, because it makes her life difficult when I write them for compensation.

She relented, and called up the two upgraders – both of whom happened to be Global Services. Hahaha. To their credit, they were completely understanding and took the downgrade compensation. I guess when you fly THAT much you tend not to pull DYKWIA stuff. I know it’s only a 90 minute flight, but at the same time, being on a paid first ticket it was the principle of the matter…eventually ended up sitting next to a no-status bro on an award ticket who announced pretty much right away his intention to “get totally obliterated by the time we get to Chicago because I’m going to Vegas.” Maybe the new United policy should be to downgrade in order of behaviour…

United flight 619
Washington DC, National (DCA) to Chicago, O’Hare (ORD)
Depart 13:46, Arrive 15:05, Flight Time: 2:19
Boeing 737-700, Registration N27724, Manufactured 1999, Seat 3A
Miles Flown Year-to-Date: 123,910
Lifetime Miles Flown: 2,162,877

PDB were offered, and we were treated to a nice sunset on the way to Chicago:

Other than that, pretty generic United 737 flight. Snack basket was offered, and when we pulled into the gate there were only 14 minutes to make my connection. We parked next to the United First lounge, and I decided to go there first. Having lost out on my 2.5 hour connection, I asked if instead of running for it they could just put me on the later flight to London instead, so I had some time to get work done. The same fare bucket was still available, and they were happy to make the change. I love this lounge.

Another reason I love this lounge:

Had a small mini pre-dinner while getting some work done. Another reason to like this lounge past Veuve…it satisfies my cheese obsession:

Somewhere around Veuve number three before boarding…

Flight was parked just a couple of gates away from the lounge, and got there just as they started boarding.

United flight 938
Chicago, O’Hare (ORD) to London, Heathrow (LHR)
Depart 21:05, Arrive 11:05, Flight Time: 8:00
Boeing 767-300, Registration N658UA, Manufactured 1993, Seat 1K
Miles Flown Year-to-Date: 127,863
Lifetime Miles Flown: 2,166,830

Welcome aboard glass of the ever-classy Oscar Cliquot, in fancy Maison Plastique crystal:

Hooray…we get the short rib…again!

Warm nuts, and a rather respectable malbec to start things off. I never understood the obsession with “warm nuts.” I actually prefer them at room temperature – lots of times when they’re warm they verge on hot and feel a bit mushy.

Coconut shrimp skewer and taboleh? Odd choice, but hey, it beats the two tiny shrimp shrimp cocktail they’ve been serving lately.

All was forgiven, because the garlic bread was in plentiful supply tonight…and the salad had tasty olives on it:

Baja Chicken Enchilada soup…a bit strange…and passed on it after a few bites:

Nasty overcooked short rib. I really really need to learn my lesson about ordering beef on United.

As cheese plates go, it was decent. Oddly, it came pre-plated, which was really strange for United. According to the crew, it came that way? Is this a new catering enhancement?

Tonight’s request for “caramel and cherries” netted the average three…which overall is how this United flight was. Average.

Managed a solid five hours of sleep, and woke as we were only about 20 minutes from London. Great view of the Thames this morning:

Took the insanely long walk to the United First lounge, where I was asked why I wasn’t on my flight to Brussels. Um, excuse me? My new flight arrival time left a five minute connection, so there was no way to make it. Seems the agent in Chicago didn’t change my connection when she rebooked me for the later London flight, giving me a chance to make it if my arrival into London was earlier.

The club staff said they’d work on it while I showered, and when I came back 30 minutes later I’d been rebooked on the next departure – on BA! I was pretty surprised they didn’t make me wait an additional two hours for the Brussels Airlines flight, but it was a pleasant surprise! After a bit of rehydration, they offered to drive me to terminal five. Yes, it was no Lufthansa Porsche, but you read that right…United drove me across the tarmac to the other terminal instead of making me use the inter-terminal busses. I was floored…and yet another reason I think the London station remains the finest in the United system.

Having no status with One World, I got the honour of checking out BA’s regular business lounge. It was actually quite nice, I’d say even nicer than Lufthansa’s Senator lounges (note I didn’t even dare compare it to anything United offers) and I was pleasantly surprised. Can’t wait to see the First lounge on my next trip through. This was my first time in T5, and my gate was right near two very important things: Starbucks and the lounge. Enjoyed some Starbucks, and soon, it was time to board:

British Airways flight 398
London, Heathrow (LHR) to Brussels, Belgium (BRU)
Depart 15:15, Arrive 17:30, Flight Time: 1:15
Airbus A320, Registration G-EUYE, Manufactured 2009, Seat 1F
Miles Flown Year-to-Date: 128,081
Lifetime Miles Flown: 2,167,048

Had a glass of water as a pre-departure, and being only one of two people in business on this very short flight, service was great. She insisted I have champagne for my first BA experience, and how could I say now. Even got my own bottle.

While enjoying my second great inflight sunset in two days, she insisted on a champagne refill. Yes, that meant another bottle.

Arrived to Brussels, and was absolutely wiped out. Additionally, security in Belgium was a nightmare. Apparently the Belgian police had received “very specific and credible” evidence the city’s New Year’s celebrations were to be the subject of a terrorist attack, and everything had been canceled. Trains were also running on a severely reduced schedule. I’d planned to head out and do dinner with friends in Liège, but given the late arrival, lower train schedule, I just couldn’t do it. Managed to stay awake until about 9pm, then absolutely passed out for nearly 10 wonderful hours at the airport Sheraton.

Nice leisurely stroll to the airport in the morning, stopping along the way for some Starbucks of course. Security at Brussels has been massively renovated and upgraded in the last year, and is so much nicer now. No more underground walkway between terminals, and everything is light, airy, and much more efficient. The only downside is the exit-immigration for the G Gates was a zoo today, and I had to wait nearly an hour to clear. Seems every Africa flight was operating today – along with JFK – so there were seven full A330s leaving at the same time. No priority line either, so wait wait wait.

As coffee was kicking in, I enjoyed a few pain au chocolates in the Brussels lounge, and soon it was time to board.

Brussels Airlines flight 203
Brussels, Belgium (BRU) to Dakar, Senegal (DKR)
Depart 11:05, Arrive 16:15, Flight Time: 6:10
Airbus A330-300, Registration OO-SFO, Manufactured 1994, Seat 1K
Miles Flown Year-to-Date: 2,778
Lifetime Miles Flown: 2,169,826

Rather strange amenity kit, containing quite unimpressive contents:

Wait…they have a beer of the month? Belgian beer on the menu? Wow – awesome and unique!

Although the menu was a bit seafood heavy (which I try extremely hard to avoid on planes) it also looked super tasty, so I decided to go for it and inshallah all would be ok. There were only three people in business today on top of it, while economy was completely full. It was my lucky day!

Wait, there’s an entire beer menu?! Sure, the Stella and Hoegaarden aren’t impressive, but look at all those great Belgian beers. You can mark this down as the first time ever I would get rather happy in business class, and there would be absolutely no wine involved!

Mackerel starter with mixed nuts and raisins, and a Gulden Draak…delicious!

The smoked eel and radish starter, continuing with the same beer. It was 10% ABV so had to pace it a bit. Also, look at that awesome pretzel roll and butter. Mmm…

Decided to go with the scallops main (yes, even more seafood!) and switched to the Julius beer since the menu said it went well with seafood. I absolutely wasn’t disappointed! Delicious!

…and with the fantastic cheese course, the “Forbidden Fruit” beer. The nice flight attendant said “ooooh, this one I know, it has made for many not very memorable nights…I predict you will sleep after this!”

…and finally, I was looking really forward to the rum-pineapple-marscapone baba for dessert, but it was not to be. The chocolate mousse with passionfruit sauce was a pretty darn good substitute, however!

Defying the odds (I had slept 10 hours the night before, after all) I stayed awake and watched movies, and two hours later was ready to take one more for the team and try the kriek. I usually don’t like fruit beers, but this one was pretty darn tasty and went well with some nice Belgian chocolates!

…and, because I couldn’t let the last one go…

Soon we were arriving Dakar on time, and the other three in business class deplaned, giving me a private plane for the onward short flight to Banjul:

Since the flight time would be too short to enjoy a beverage, while waiting on the ground during cleaning, the purser asked which beer had been my favourite, and insisted on bringing me another to enjoy while waiting for the plane to be cleaned:

Soon we were off for the short 25 minute flight to Banjul.

Brussels Airlines flight 203
Dakar, Senegal (DKR) to Banjul, The Gambia (BJL)
Depart 17:25, Arrive 18:15, Flight Time: 0:50
Airbus A330-300, Registration OO-SFO, Manufactured 1994, Seat 1K
Miles Flown Year-to-Date: 2,900
Lifetime Miles Flown: 2,169,938

Flight was very short and uneventful, was the first one in line to immigration, and I didn’t ask about the visa on arrival, and they didn’t ask for one…so I was stamped in and that was that. In advance, the visa is $100 and visa on arrival is supposedly about $30-40, but perhaps since I arrived behind a large plane full of British tourists (who don’t need visas) they forgot to ask me? Either way, was nice to save the money. Waiting for Jordan in baggage claim:

Exterior of the airport, grabbing a taxi to the hotel:

With that, I’d entered my 186th country, and there were only ten more to go! Now, off to explore The Gambia!

DC to Lake Malawi in United First and South African Business

Airports, Business Class, East Africa 2015, First Class, Flights, United Kingdom 2 Responses »

Feb 032015

After a rather long day at work it was off to Dulles Airport to begin the long trek to Malawi. Uneventful ride on the metro (the new silver line seriously makes the trek out to Dulles so much less painful since I live across the street from the station) and soon I was upstairs to check-in. Dulles was a ghost town for some reason, and check-in and TSA took no time at all, and soon I was “enjoying” the United Global First Lounge. Bubbles? Don’t mind if I do!

Had about an hour in the lounge where I caught up on work e-mails since I’d been out of the office all day, had a few glasses of bubbles and some shrimp cocktail, and right on time it was time to board the flight to London.

United flight 924
Washington DC, Dulles (IAD) to London, Heathrow (LHR)
Depart 22:00, Arrive 10:15, Flight Time 7:15
Boeing 777, Registration N778UA, Manufactured 1996, Seat 2K

I was sort of excited for this flight, since I used to be a regular on it. For about three years I was on this flight roughly twice a month commuting back and forth to London, almost always on Thursday nights. I hadn’t been on it in three years, so was looking forward to seeing if some of the London-based crews I’d gotten to know well were still working it. Unfortunately, no, it’s crewed by DC-based crews now but still promised to be a nice flight.

Until….I found out my seat had two broken storage compartments. The purser verified there were only three passengers tonight, so told me to move from 1K back to 2K. No problem at all…until four nonrevs showed up. It started with “that’s my assigned seat.” So, I told her my seat was broken, and the purser had authorized me to move so they should take it up with her. “No, you must take your assigned seat!”

So, I paged the purser….who told them to sort it out and take whatever seats were left – they were not to disturb revenue passengers. It was two groups of two, two of whom were on buddy passes. The nasty lady who was ordering me to move then tried to pin it on the other two. Ugh. Eventually the purser paged the gate agent to scold them….the gate agent came back, and told the buddy pass riders they’d have to get off the plane for violating rules…so, I had to step in. Ugh. Majorly uncomfortable. I literally couldn’t believe how aggressively this woman was fighting to sit next to her companion. Finally, I looked right at her and said “you should be thankful you’re even in first, I can’t believe you’re arguing this.” Her response? “Our benefits are negotiated and I know I’m entitled to my assigned seat!” Sigh. Eventually, they were told to sit down, shut up for the duration of the flight, or be offloaded…and we pushed back.

Welcome aboard class of Jeff Cliquot in the always-classy plastic flute. Number one of two the awesome purser brought me to tolerate the nonsense going on around me.

Pushback….bins still open…and STAYED open during takeoff. That’s the offender in the blue shirt 😉

Cairo to Washington DC on EgyptAir and United

Egypt, Flights, New Years 2011-2012 No Responses »

Feb 092012

I’m going to make this one mainly a picture post, with a few thoughts thrown in here and there. It’s funny, but I’ve actually reached a point where flying has become a bit more of a “chore” than exciting – except when it’s a really exotic airline or destination. For example, the Daallo Airlines flight (sans seat belts) from Somalia to Djibouti was definitely memorable! However, with the exception of seeing what the deal with EgyptAir Business Class really was…this was nothing special.

If you look anywhere online, EgyptAir gets a REALLY bad rap for having a business class that is essentially economy with a couple extra inches legroom. Sort of like domestic first in the US, except it’s a dry airline, so no booze at all. We’d purposely booked this flight on the 777, since we knew it was their “new” business class. I have to say, the seat and meal (with the exception of being dry) was comparable to any US or European offering. The crew, however, was absent. They threw the food at you, and you never saw them again. Sort of like a US airline on a bad day. 😉

EgyptAir Flight 777
Cairo, Egypt to London, Heathrow
Boeing 777-300ER, Registration SU-GDN, Manufactured 2010
Depart 9:20, Arrive 12:35, Flight time 5:15

Pre-Departure “entertainment:”

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