Grabbed the Airport Express train to the airport, and went straight to Cathay Pacific check-in. This was to be my first experience with them, and I was looking forward to seeing if it lived up to the hype. Many people compare Cathay and Singapore as Asia’s premier airlines, so having flown Singapore a number of times I was curious to see if it was all true. I didn’t get any pictures of the check-in area, but it was very strange. Several stand-up desks that were like cocktail tables where you stand with your agent and check-in. It was kind of strange, but I assume it’s to make things feel more personal.
Security and passport control at Hong Kong are a bit of a pain, because there’s no priority line at all. I had several hours to kill so it wasn’t a big deal, but it’s still a pain to have to wait nearly 45 minutes for this when you’re in first class. So far, the ground experience wasn’t so hot – but that’s not Cathay’s fault, just a fact of life at HKG. The other fact of life I wasn’t overly looking forward to was getting to what is supposed to be the best lounge – Cathay’s recently refurbished “The Pier” lounge. The airport at HKG is shaped like a giant capital letter T, where you enter at the base of the T and the Pier is in the far upper right corner. There’s a train which runs out to the juncture of the T, but I opted to walk it to get in a slight bit of exercise before the flight.
Upon entering the agents warned me that my flight would be departing all the way from the entry of the terminal area, and that I would have to walk back because the train only runs one way. No big deal, and I appreciated the warning. I immediately sat down in the bar/lounge area which was nice and roomy, and almost felt like living room at home. Plenty of space, but the roaming bartenders/service people were nowhere to be found. If you wanted something to drink, you had to go up to the bar to get it yourself. Awkward. There was also a small room with some light snacks, but if you wanted something more substantial you had to go to the sit-down dining area. After working for about an hour, I was getting rather hungry since I skipped lunch and headed to the restaurant. Today’s menu:
I opted for a glass of the rosé to get things started:
First up, I went with the tuna appetizer. Very bland and flavourless…but a decent helping of protein. Nothing to get excited about.
I was a bit torn on what to get for a main, but went with the Dandan Noodles because I were told they were a Cathay specialty…and like crack. Now, funny fact. I hate peanut butter…have ever since I was a kid. But, I love peanut butter sauces, peanut soup, peanut butter cookies…you get the drift. It just can’t be all gooey and stuck to bread I guess. That said…I wanted a second bowl of these noodles. They were absolutely amazing…and I almost ordered another bowl. I would have if not for the upcoming flight…
The toffee pudding…also pretty bland, and very little toffee taste. I finished it, but probably shouldn’t have…
After a nice dinner, I grabbed a shower. The shower rooms were nice – and quite functional – but far from the nicest I’ve seen. I think Singapore and Lufthansa do far nicer, but that said not the end of the world. They were plenty nice. I worked for a little bit longer, and then took the long slow stroll back to the gate, stopping on the way at “The Wing” lounge right next to my gate. Now, I’d been warned that all the Cathay lounges have some flaw or another. The Pier – too far and inconvenient. The Wing – open air, and loud. That said…it wasn’t my complaint with The Wing.
For a first class lounge, it felt like a zoo. A zoo with no power outlets. It was more crowded than many United Clubs I’ve been in, and there were very few spaces to sit. I get that it was peak departures hour, but this place was packed. A first class lounge should never feel packed! Since this was my first real One World first class experience, I had to wonder if the One World rule granting access to first lounges made them more like Lufthansa Senator lounges – crowded because everyone and their mother gets access.
…eventually I found a power outlet…and a bottle of rosé…and all was soon forgotten. Walked downstairs from the lounge just as we were ready to board.
Cathay Pacific flight 261
Hong Kong (HKG) to London, Heathrow (LHR)
Depart 23:55, Arrive 05:40, Flight Time: 12:45
Boeing 777-300ER, Registration B-KPF, Manufactured 2008, Seat 2A
Miles Flown Year-to-Date: 75,330
Lifetime Miles Flown: 2,264,855
No sooner had I taken my seat and been welcomed than a glass of Krug and an amuse bouche showed up. It was some strange salmon and shaved ice thing, but hey, the Krug is what’s really important here!
Have Krug, am happy:
Despite the midnight departure, Cathay serves a full “supper” service:
The burger snack sounded tasty, but sleep sounded better…
Takeoff was right on time, and service began quickly with more Krug and mixed nuts. Was glad to see a few pistachios in there…
Caviar service…I’ve heard tales if there is extra caviar you can ask them to save it and do scrambled eggs and caviar in the morning…must try on my next Cathay flight!
Caviar done properly, with mother-of-pearl spoon:
Very boring salad, ruined with in-flight shrimp:
The lamb loin main was recommended, but I have to say I didn’t find it very tasty. Normally, lamb has a lot of flavour to it, but this was pretty bland. So much so that I didn’t even bother to finish it…
Fantastic choice of cheeses…fortunately I didn’t finish the lamb, because these were delicious!
Despite being stuffed, it was insisted I have a few chocolates with my final glass of wine before dozing off.
Slept over 7 hours, thanks to a cabin temperature which was kept just cool enough for sleep. I managed to fall asleep right away, and woke up wrapped in a warm duvet which clearly the flight attendants had done. I can’t imagine a United flight attendant caring enough to put a blanket on a sleeping passenger…woke up, and for some reason I craved tea. I never drink tea…but it was fantastic!
Followed by a delicious mango smoothie and entire basket full of breakfast breads.
I went with the dim sum main (when in China?) which was pretty tasty, although a little on the dry side.
Thank you note from the crew. The little hearts were a cute touch:
So, what’s to say about Cathay? The food was fantastic other than the lamb, but any airline can get it wrong once and a while. The crew was very attentive and helpful without being overbearing, but it lacked the personal touch – same as I often feel with Singapore. Maybe it’s the American in me that I prefer crews to be a bit warmer and chatty, but they did seem to be that way – but only with what appeared to be two Cathay employees in first and the other three passengers, all who were Chinese. Hard to say. That’s not to say I didn’t enjoy the flight – I did very much – just that it didn’t WOW me. I think that extra little bit depends so much on the chemistry between the crew and the passenger, and that’s something you’re just not going to have every time.
Landed at Terminal 3 at Heathrow, which meant taking the bus over to Terminal 5 and doing transfer and security theatre there. Not a big deal, took maybe 30 minutes total, and had plenty of time to enjoy in the BA first lounge.
Here’s where I’m going to be harsh – again. Just like The Wing in Hong Kong, the lounge was a zoo. Coming from Star Alliance, first lounges should be somewhat exclusive and relaxing, and this place was absolutely heaving at the seams. Plus, shower rooms were shared with the business lounge, meaning people were being told a wait of more than an hour. Thanks to smiles and stretching the truth a bit on the time of my connection, I did manage to get a shower in about 15 minutes. On the showers, I was disappointed again. Very small and sterile – felt like a cubicle and some low-end health club. Not at all appropriate for a first class lounge.
That brings me to the lounge in general. They do put on a rather nice breakfast spread with tons of options, but it felt like eating in a giant cafeteria with dozens of your closest friends. Nothing nice restaurant about it at all. Contrast this with a Lufthansa First lounge for dining, or even The Pier, and the difference was nice and day. Long way of saying, my experiences at The Wing and the BA First Lounge were far from relaxing, and far from what a first lounge should be. It’s ok if you want to let Emerald members in, but then you need something more exclusive for your first class passengers – which I understand BA does with the Concorde Room. However, without being allowed in connecting from Cathay First, the alliance fell short in that regard for me.
British Airways flight 308
London, Heathrow (LHR) to Paris, Charles de Gaulle (CDG)
Depart 10:50, Arrive 11:10, Flight Time: 1:20
Airbus A321, Registration G-EUXM, Manufactured 2007, Seat 5F
Miles Flown Year-to-Date: 75,546
Lifetime Miles Flown: 2,265,071
Quick 35 minute flight onward to Paris and BA still managed to serve a full snack. Yes, I know people complain about this snack all the time since it’s also serve on three hour routes, but for a short hop to Paris it was rather impressive! I behaved after the Cathay flight and stopped at one mini bottle of bubbly…
Next up – time to celebrate making it to Tuvalu by enjoying two days in Paris!